At BossNovoShoes, we want you to be completely satisfied with your purchase. If you are not happy with your order, this Returns & Refunds Policy outlines how to return items and receive a refund.
1. Return Eligibility
You may return items within 30 days of receipt for a full refund, provided they are:
- Unworn and in original condition
- With all tags and packaging intact
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Email us at [email protected] to request a return authorization.
- Return Shipping: We will provide you with instructions and a return shipping label. Please note that return shipping costs may be deducted from your refund unless the return is due to a mistake on our part.
3. Refund Process
Once we receive your returned item, we will inspect it and process your refund. You can expect your refund to be issued to the original payment method within 5-7 business days.
4. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized items
- Final sale items or clearance items
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, including any shipping costs incurred.
6. Exchanges
If you would like to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
7. Contact Us
If you have any questions regarding our Returns & Refunds Policy or need assistance with a return, please reach out to us at:
BossNovoShoes
2206, Building 3, Zhonggang Plaza (B), Exhibition Bay, No. 83, Zhanjing Road, Zhancheng Community, Fuhai Street, Bao’an District, Shenzhen,China
[email protected]
16538702091
Thank you for shopping with BossNovoShoes! We appreciate your business and are here to help.
