Welcome to the BossNovoShoes FAQ! Here you’ll find answers to common questions about our products, ordering process, shipping, returns, and more.
1. What types of products do you offer?
At BossNovoShoes, we offer a wide range of shoes, hats, and accessories for men, women, and children. Our selection includes casual wear, formal options, and trendy accessories to complete your look.
2. How can I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout and enter your shipping and payment information.
3. What payment methods do you accept?
We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other options like Apple Pay and Google Pay.
4. How do I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment on our website or the carrier’s website.
5. What is your shipping policy?
We offer standard and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Free standard shipping may be available for orders over [Insert Amount].
6. What is your return policy?
You can return items within 30 days of receipt for a full refund, as long as they are unworn and in original condition. For detailed return instructions, please refer to our Returns & Refunds Policy.
7. How long does it take to process a refund?
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to the original payment method.
8. Do you ship internationally?
Yes, we offer international shipping. Please note that customs fees and taxes may apply, and delivery times may vary based on your location.
9. Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.
10. How can I contact customer service?
If you have any additional questions or need assistance, please reach out to our customer service team at:
BossNovoShoes
2206, Building 3, Zhonggang Plaza (B), Exhibition Bay, No. 83, Zhanjing Road, Zhancheng Community, Fuhai Street, Bao’an District, Shenzhen,China
[email protected]
16538702091
